NED KELLY'S CAR RENTALS PTY LTD - PRIVACY POLICY

We at Ned Kelly’s Car Rentals recognize the importance of protecting your personal information. The Commonwealth Privacy Act 1988 (Privacy Act) regulates the handling of personal information (for example, name and address details) by Australian private sector organisations. This policy explains how Ned Kelly’s Car Rentals protects your privacy and summarises how we collect, use and disclose personal information that you might provide us. When you make an application to use our service, you consent to us using and disclosing your personal information consistent with this policy. Please refer to the section in this policy titled "What you consent and agree to". This policy is applicable to personal information that we hold about you in Australia. In this policy we also explain how you can contact us if you have a query about any personal information that Ned Kelly’s Car Rentals may be holding about you. We recommend that you take the time to read this privacy policy and retain it for future reference.

About Ned Kelly’s Car Rentals Pty Ltd

"Ned Kelly Car Rentals" is the trading name of NKCR Pty Ltd ABN 62 090 483 588. Ned Kelly Car Rentals head office is located at 101 Golden Four Drive, Bilinga Queensland. 4225.

What personal information does Ned Kelly’s Car Rentals collect about me and how does it collect it?

When you rent a vehicle from Ned Kelly’s Car Rentals, we need to collect certain information from you. The service that you use will determine exactly what information we collect from you. That information may include your:

* name;
* address;
* contact telephone number(s);
* contact facsimile number(s);
* date of birth;
* drivers licence number
* vehicle preference;
* credit card number and expiry date;
* e-mail address;
* company name.

We will also record information about where you collected the vehicle and the date, time and location of its return. How we collect the information will depend on how you use our services. We may collect information directly from you by telephone, fax, e-mail, over the counter, your completion of an application or enrolment form, or through our Internet based service. You can choose not to provide some of your personal details but this may prevent us from providing our services to you or limit our ability to provide you with the level of service that you would normally expect from us.

The Use of Cookies

We may send cookies (pieces of programming) to your computer when you visit our site. Cookies can be stored on your hard drive (persistent cookies) or in memory (session cookies). Cookies enable us to enhance the web offerings to you and to optimise your online experience. We will not collect any of your personal information with our cookies. Persistent cookies identify pages accessed and provide personalised features, for example choosing which page you would like to make your start page. They are used to help us develop the design and layout of the web site, improve applications and measure their effectiveness. Session cookies are used for security purposes as part of our customer identification process. These cookies allow you to be recognised once you have logged in and provide you with confidential access to your rental records. We may also allow third parties to collect statistical data from our site using their persistent cookies. However these cookies do not capture information that can personally identify you. They are simply used to measure the effectiveness of our site.

How is my personal information used or disclosed by Ned Kelly’s Car Rentals?

We strive to ensure a stress-free rental experience and we are dedicated to building a rewarding and lasting relationship with every customer. In order to provide the level of service we believe you expect from us, we may use and disclose your personal information for the following purposes:

* provide the services that you request;
* research, develop, manage, protect and improve our services;
* maintain and develop our software and other business systems.

We may disclose your personal information to other related and non-related organisations including:

* your company or organisation if you use our services under a corporate account;
* credit card providers;
* credit reporting and fraud checking agencies;
* debt collection agencies, in the event of your default in payment of monies owed to us;
* city councils and government or private organisations responsible for the processing or handling of traffic related infringements; driver licensing authorities and
* government, regulatory and law enforcement agencies where the disclosure is required or authorised by law.

Disclosures outside of Australia

When you provide us with your personal information, we will enter your details into the centralised Ned Kelly’s Car Rentals databases, which are located and maintained in Australia. Depending on how you use our services, your personal information may be accessed by Ned Kelly’s Car Rentals personnel.

How does Ned Kelly Car Rentals Protect My Information?

We take reasonable steps to protect all of the personal information we hold from misuse and loss and from unauthorised access, modification or disclosure. This protection applies in relation to information stored in both electronic and hard copy form.

Can I access personal information that Ned Kelly’s Car Rentals holds about me?

You may access any personal information that we hold about you subject to certain exceptions. We will normally provide access without charge unless you request access to a large volume of information or we have to access our archived records to obtain the information. In these circumstances, we may impose a fee to recover our reasonable costs. Details of how to contact us are set out below. Tell us if we need to update your personal information or preferences. If you believe that any of the information that we hold about you is not current or incomplete, please let us know and we will update your details. We take reasonable steps to ensure that we hold current information about you but it is very helpful if you can pass on to us any changes to your personal details or preferences. Details of how to contact us are set out below.

Whom can I contact for further information?

If you have any questions about how we handle your personal information or if you believe that we have handled your personal information inappropriately, you can contact us in any of the following ways:

By mail: 101 Golden Four Drive Bilinga , Qld 4225
By fax: 07 55369747
By telephone: 07 55991122
By e-mail: bookings@nedkellys.net

If you are not satisfied with the way in which we handle your enquiry, you can call the office of the Australian Privacy Commissioner on 1300 363 992.
You may also find information about Car Hire Perth from the website.

What you consent and agree to.

When you provide us with your personal information you consent and agree to our use and disclosure of your personal information in accordance with this policy including, in particular to:

* our use and disclosure of that information in order to provide the service you have requested and for any other compatible purpose including the management, protection and development of our business

Changes to this Policy

This is our current privacy policy outlining our personal information management practices. It replaces any other privacy policy published by us to date. We may vary this policy at any time. To obtain an up to date copy of the policy, please contact Ned Kelly’s Car Rentals (see "Whom can I contact for further information?" above) or visit our website.

Version 3 - Date of Publication July 2008